Refund policy
1. Defective or Incorrect Items
If the item you receive is damaged, defective, or different from your order,
please contact us within 7 days of delivery.
We will promptly arrange an exchange for a non-defective item or issue a refund.
All shipping costs for replacements due to our error will be covered by us.
2. Returns & Refunds for Customer Circumstances
For hygiene reasons, we cannot accept returns of opened or used items.
Returns are only accepted for unopened and unused items if you contact us within 7 days of delivery.
- Shipping fees and bank transfer fees for refunds must be paid by the customer.
3. Return & Refund Procedure
- Please contact us using the information below and provide your order number, name, and reason for return.
- Return the item according to the instructions provided by our team.
- A refund will be issued to your designated bank account within 7 business days after we receive the returned item.
4. Contact
Email: info@r-inc-official.com
Contact Form:
Click here
Attention:
・Returns or refunds cannot be accepted after 8 days from the date of delivery.
・Damage to the outer packaging (such as dents or scratches) caused during shipping is not eligible for return if the product itself is not affected.
・Returns or refunds cannot be accepted after 8 days from the date of delivery.
・Damage to the outer packaging (such as dents or scratches) caused during shipping is not eligible for return if the product itself is not affected.
